Refunds and cancellation

The short version: you see the work before you pay for it, you can cancel in two clicks, and if we did not deliver what we said we would, we refund you.

Before the first charge

Every plan starts with 14 days before we charge anything. Your teardown is delivered inside that window. Cancel before it ends and you are charged nothing at all — there is nothing to refund because no money has moved.

Cancelling

Cancel from the billing page at any time, without writing to us or explaining why. Your plan runs to the end of the month you have already paid for, and does not renew. We do not pro-rate a partial month, because the measurement work for that month has already been done.

When we refund

• We did not deliver. If a report you paid for did not arrive, we refund that month in full.
• We got it wrong. If the audit is materially inaccurate — we measured the wrong metro, the wrong service, or the wrong firm — tell us. We will re-run it, or refund that month, whichever you prefer.
• Billed after cancelling. Refunded in full, immediately.
• Duplicate charge. Refunded in full, immediately.

When we do not refund

We do not refund because the findings were unwelcome, or because a fix did not move your share. We measure and report honestly; we never promised a particular result, and a report that tells you something you did not want to hear is still the report you paid for.

How to ask

Email hello@ciclo.now with the invoice and one line about what went wrong. We answer within two business days. Approved refunds go back to the original card through Stripe, and usually land within five to ten business days.

Please write to us before opening a chargeback with your bank. It is faster, and we would rather fix it.